Employee Questions and FAQ Tracker
A single place to capture every question asked during consultation, the agreed answer, and how and when it was communicated back.
A single place to capture every question asked during consultation, the agreed answer, and how and when it was communicated back.
When to use it
From the first announcement until the last exit — one owner, updated weekly, published to all affected employees.
Managing questions during a restructure without losing control of the story
In a restructure, the questions people ask are the most reliable data you will get about how the change is landing. Left unanswered, they harden into rumour. A single tracked log — one owner, updated weekly, published to everyone affected — is the cheapest trust-building tool available.
How the tracker works
Every question is logged with its source, date, theme and status, and given an agreed answer that is published rather than passed on informally. Themes are grouped so patterns show: if a third of the questions concern redeployment, the redeployment information is not clear enough.
Publishing beats replying
Answering individually feels responsive and quietly creates inconsistency, which is the fastest route to a grievance. Publish the answers to the whole affected group, including the ones you cannot yet answer. "We do not know yet, and we will confirm by the 14th" is a legitimate answer and far better than silence.
Feeding the consultation record
Questions raised in collective meetings should flow in from the Consultation Meeting Agenda and Record, and those raised in one-to-ones from the Individual Consultation Meeting Script. The log then becomes part of the evidence that communication through the process was genuine and two-way.
Keeping managers aligned
Line managers should have the same answers as everyone else, ideally a day earlier. Combine the tracker with the Line Manager Briefing Pack so managers are never the last to know something their team has already read.
Run it from the first announcement until the last exit. The chapter on communicating through change in our restructuring guides explains why the rhythm matters more than the polish.
